ORDERS & PURCHASING

FRAUDULENT ORDERS

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

CHANGES TO YOUR ORDER/CANCELATIONS

Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out to help@kkip.co for further assistance.

ORDER INFORMATION

All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey ofyour purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 72 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.

PRE ORDERS

Refund is not possible unless we can't physically supply your order.​

Pre order items will have an approximate arrival date that is not guaranteed.​

Please be aware that if a pre order item/s are delayed it is out of our control. Causes for delay can be due to manufacturing or freight delays.​

Pre orders arrive at different times and do not usually coincide.​

Orders that included a pre order item/s will be sent out all together once pre order item/s have arrived. We recommend to purchase pre order items individually so there is not delay with your in stock items. ​

If you have made an order that includes a pre order item and you wish to have your in-stock item/s posted before the pre order item arrives, then please email help@kkip.co and we will send you an invoice for shipping that needs to be paid.